CRM Analyst Recruitment Agencies in Abu Dhabi Dubai UAE

Confidential Company. -  UAE

Job Role:
Company Industry:
Career Level: Mid Career
Summary:

Key member of call centre team focused on implementation of Customer Relationship Management strategy . Critical Activities include understanding and assisting in roll out of CRM initiatives, data management, segmentation, forecasting of sales lead, increase in customer retention and profitability .
Accountabilities:
1. Data Management, Extraction and Analysis for CRM initiatives .
2. Define, develop and deliver a set of defined reports of gap and trend analysis as per the laid timelines.
3. Refine the sales forecasting process and provide data, reports of products by divisions and based on historical trends .
4. Sales Analysis - Provide power point summary slides of :
a. Monthly Performance status of various defined KPI's
b. Highlight major anomalies, highs and lows .
5. Analysis of various campaigns conducted.
6. Identify and Recommend Ways to improve Performance of :
a. Campaigns/ activities
b. CRM strategy .
7. Knowledge and background of working on statistical softwares such as SPSS, customer analysis systems etc.
8. Ability to translate call centre / marketing and sales requirements of CRM into data extraction and analysis .
9. Conduct Profitability Analysis
10. Assist in the segmentation and profiling activity .
11. Identify and Extract data of potential customers .
12. Assist in developing plans for customer segments for increasing frequency of purchase, higher transactions .
Skills
Bachelor's degree with 3 - 5 years of experience.

Advertisor : Alahad Group (Pvt).Ltd, Dubai, UAE
Please email your CVs to info@b2bmarketings.com